Question 1

CAN I REQUEST A SPECIFIC SITTER OR ONLY HAVE VIVIANE TAKE CARE OF MY PET?

Accepted Answer

While we cannot guarantee the same sitter each time due to scheduling and availability, we will assign a primary sitter to ensure consistency in care. Every member of our team of experienced, trusted sitters will provide the same high level of attention and love, so your pet(s) will always be in good hands!

Viviane will typically handle the first set of visits to get to know your pet and their routine. After that, we will assign a primary sitter, either Viviane or another reliable VIVE team member.

Question 2

CAN WE MEET THE PRIMARY SITTER IF IT’S NOT VIVIANE HERSELF?

Accepted Answer

Typically, clients do not meet the primary sitter if it is not Viviane herself. However, if you would like to meet the sitter assigned to your pet, we can certainly arrange that. (Please note there would be a meet-and-greet charge to compensate the sitter for their time.)

Question 3

HOW DO WE COMMUNICATE WITH YOU/BOOK SERVICES/PAY INVOICES?

Accepted Answer

Everything is conveniently done through our Time to Pet client portal! Please reach out to Viviane on the portal with any questions.

Question 4

WHAT IS THE BEST WAY TO REACH OUT TO VIVIANE OR THE VIVE TEAM?

Accepted Answer

Through the Time to Pet portal/app! If you have a private matter to discuss with Viviane, please message her under “Private conversation” under the “Conversation” tab. We check portal messages regularly.

CLIENT LOGIN

ONLY ACCEPTING CLIENTS FOR CAT DROP IN VISITS IN QUINCY, EAST MILTON & SOUTH BOSTON

Frequently asked questions

The process

Get in touch with VIVE.

STEP 1

Schedule a meet-and-greet.

STEP 2

Set up your Time to Pet account.

STEP 3

STEP 4

Request your services.

It’s official —
you’re a VIVE client!

STEP 5